Data Protection Policy of ICAP CRIF EAD - ICAP CRIF BG

Data Protection Policy of ICAP CRIF EAD

ICAP CRIF EAD, 1404 Sofia, 51B Bulgaria Blvd. fl.5, office 14 UIN 175100720

1. Field of Scope
This privacy policy lays out the way ICAP CRIF EAD (hereinafter referred to as “ICAP CRIF”) collects, uses, processes, stores, manages, and protects the commercial and financial information regarding entities and individuals (hereinafter referred to as “Personal Data”), so as to meet the data protection standards of the company and comply with the applicable law.

This privacy policy shall apply to all information (i) to whom any third party may have access (hereinafter referred to as the “Client”) during the use of the Services (ii) that relates to the products and services (hereinafter referred to as “Services”) provided by ICAP CRIF(including but not limited to Business Reports, Credit Risk, Alert, Credit.Eye, Data.Prisma, Sector Studies, Marketing Lists, D&B products, Custom products (xml, metafile), Findbiz, Trade, printed editions, leading editions, digital solutions (facebook, LinkedIn etc) (iii) pertaining to candidate employee data collected during the recruitment process iv) pertaining to visitors and clients of ICAP CRIF’s website (hereinafter referred to as the “Website”). With regards to the services offered through the online platforms B2B (, Findbiz ( & Data Prisma ( (hereinafter referred to as the “Platforms”) you may review the pertinent privacy notices by visiting the relevant platforms. ICAP CRIF is bound to protect the privacy of Visitors/Clients, individuals and other data subjects and adhere to the Data Protection legislation currently in effect.

2. Categories & Types of Collected Data
Data Collected:
A. Financial Information of companies and sole proprietorships: annual financial statements, accounts statements, balance sheets, sales statistics.
Β. Commercial and other Verification Information of companies: historical data, VAT number, status, registered seat, contact details (website, corporate e-mail and telephone), capital, activity, clients, suppliers, imports, exports, number of employees, property, banks of cooperation etc. depending on the activity of the entity being evaluated.
C. Shareholding/ Corporate structure and Management Information: shareholding/corporate structure, management, participations, associate enterprises.
D. Companies’ Commercial Behaviour Information and natural persons (including also sole proprietorships): pledges and distraint information, files for bankruptcy, declared bankruptcy, liquidation information, overdue debts to the state and other adverse information.
E. Companies’ Trading Activity Data: company’s identification data (i.e.: name, Tax Registration No., registered address, sector, legal form, date of establishment), days of credit, invoice No., invoice issuance date, invoice value, maturity date, payment date, payment bill No., payment value, qualitative data concerning the transaction behavior (e.g. arrangement, factoring)
F. Candidates Personal Information: CV details: name/surname, postal address, contact details (including e-mail address, mobile phone number, academic qualifications, working experience, hobbies, interests, references)
G. Business Contact Details of Individuals & Companies: name, surname, company (Media), position, address, phone number, fax, e-mail, gender
H.  Website Visitor/Client Data:  internet protocol address (ΙΡ), browser type and the operating system
I. Suppliers/Vendors: financial and accounting data (invoicing upon agreement sign-off, name, surname, Tax Registration No., bank account, address)

Declaration Regarding The Processing of Personal Data By ICAP CRIF (by its capacity as Data Controller and Processor – in accordance with the General Data Protection Regulation EU 679/2016)

Why will ICAP CRIF process my Personal Data (PD)?
ICAP CRIF provides products and services containing commercial and financial information about legal entities, sole proprietorships and individuals on the basis of the intended purpose, such as described in paragraph 6 hereof. Their contents vary depending on the type and purpose of the provided service of ICAP CRIF. The lawful basis of the data processing is ICAP CRIF’s legitimate interest and in some instances the consent of the data subjects.
In addition ICAP CRIF may collect personal data of candidate employees who are interested in working with ICAP CRIF for the sole purpose of examining the possibility of a future collaboration – employment. The legal basis for the aforementioned data collection is the consent of the data subject who provides the necessary information.
Furthermore ICAP CRIF ollects through public sources on the basis of legitimate interest and directly through the data subjects, information on journalists with the purpose of updating on a continuous basis the press release database.
Information automatically collected when visiting and interacting in the Website: We inform you that your personal data and information that are collected and processed when you manage your account in the Website, are appropriate to the purpose for which they are collected and are required for the processing of your inquiries, applications and the use of ICAP CRIF Services.
In particular, when visiting and interacting with the Website, certain information may be automatically collected, such as:
● your computer’s Internet protocol address (ΙΡ)
● the type of browser and the operating system
More specifically ICAP CRIF’s website employs the use of various types of cookies. For a full description on the types of cookies used and the data collected through them, you may read our cookies policy.
Moreover when visiting and interacting with the Application certain information may be automatically collected, such as:
● your computer’s Internet protocol address (ΙΡ)
● the type of browser and the operating system
ICAP CRIF does not manage, collect or process geolocation data, which are collected and processed exclusively by the companies providing operating systems for each device you use (in case of use of iOS-Apple Inc or in case of android – Google Inc). ICAP CRIF does not have access to the positioning refresh rate of GPS.

3. Data Collection Points
1. Trade Registry – Α, Β, C, D
2. Dun & Bradstreet – A, B, C, D
3. Internet (incl. corporate sites) – Α, Β
4. Bulgarian Stock Exchange – Α
5. Bulgarian National Bank – A
6. Financial Supervision Commission – A
7. National Social Security Institute – Β
8. Ministry of Justice– D
9. Chambers of Commerce and Industry – B, G
10. Corporates – Members of ICAP Trade  Exchange Program – E
11. Candidate employees – F
12. Business Cards – G
13. Sectorial, non ICAP editions /guides (adBook, Media Guide Magazines, Newspapers etc) – A, B, C, G
14. Mass Media campaigns – B, C, G
15. Social Media – B, C, G

4. Transfer of Data to Third Parties
ICAP CRIF reserves the right to disclose the data subject’s personal data to any member of its affiliate/subsidiary companies (parent company and its subsidiaries) or other third parties to the extent it is reasonably necessary for the purposes determined in this notice and in particular:

  • Data subject’s  data will be transferred to the departments of ICAP CRIF that are competent for the smooth and trouble-free operation of the Website services and functions
  • Data subject’s data may be transmitted and become accessible by legal entities with which, we have entered from time to time into contractual agreements for the purpose of fulfilling our company’s legitimate interest for the provision of our Services within our contractual terms framework 
  • Data subject’s may be disclosed to cloud hosting providers for the purpose of storing and safeguarding the data with the appropriate technical and security measures
  • Data subject’s data may be transmitted, become accessible and processed by subsidiaries of our group within the European union, which apply the appropriate technical, physical and administrative security measures for the protection of the data from loss, misuse, damage, alteration, unauthorised access and disclosure, as provided by article 32 of the GDPR 679/2016
  • During all data transfers, we always take all appropriate measures so as to ensure that the transmitted data are the minimum required for the intended processing purpose and that the conditions for legitimate and lawful processing will always be met. ICAP CRIF’s partners to whom the personal data may be transferred, have signed the necessary data processing agreements or have made specific guarantees around transfers of personal data by implementing in their agreements Standard Contractual Clauses (Model Clauses)
  • ICAP CRIF servers are hosted at IBM’s data centre (hosting provider) located in Athens. You may find more information on IBM’s privacy notice in the following link:

5. Personal Data Retention Period
The data retention period depends on the lawful basis of processing, as set out in detail below:

  • In case the lawful basis for processing is the exercise of legitimate interest, the  processing of personal data is carried out for as long as it is considered necessary for the achievement of the intended statutory purpose of ICAP described in paragraph 6 below,  and until such time the limitation period of any related claims has expired.
  • In case the personal data of the Client Information are provided under their own consent within the framework of their registration in the services of the Website, we shall retain their data until the granted consent by the data subject has been withdrawn. In case the consent is withdrawn for any valid reason, we shall retain them for as long as it is required until the limitation period of any related claims expires. 
  • In case the lawful basis for processing is the performance of the contract, we shall retain your data for as long as you retain the contractual relationship with ICAP CRIF in hard copy and in electronic form or we shall retain them for as long as it is required until the limitation period of any related claims expires.
  • In case the lawful basis for processing is to take necessary steps at the request of the data subject prior to entering into a contract (such in the case with CVs of the candidate employees), we shall retain the pertinent personal data until the parties to agree to collaborate by signing an employer-employee agreement. On the event that no employment takes place, the data contained in the CV’s are removed from ICAP CRIF’s databases.

6. Legitimate Interest – Intended Purpose –  Lawful Basis for Data Processing
ΙCAP CRIF SA, part of which is ICAP CRIF EAD, operates as Credit Rating Agency since the 7th of July 2011, in accordance with the approval it received from the Hellenic Capital Market Commission and the European Securities & Markets Authority (ESMA).
ΙCAP CRIF within the framework of the general business activity according to the above and the pursuit of its statutory objectives, among which it is the collection, management, and provision of commercial and financial information (business information) regarding the transactors’ evaluation of the creditworthiness and the promotion of its business activity for the assessment of the credit risks and the resolution of transactions, has created and maintains a database, which is daily updated with economic and commercial information in terms of economic units details. ICAP CRIF processes and stores the said data within the E.U.  
Moreover, in cases where the Clients register and use the Website and Services of ICAP CRIF, they will be requested to provide certain personal data. The data processing in this instance, is deemed necessary for the conclusion of a contract with ICAP CRIF, as well as for the use of the aforementioned applications, Services and Websites. Indicative personal data requested by the Clients in order to register and enable the use of the Services are the following: full name, company title, company vat number, registered address, corporate e-mail, country of registration.

7. Rights of the Data Subjects
You may exercise, as the case may be, the rights deriving from the applicable Greek Legislation and the General Data Protection Regulation (Regulation (EU) 2016/679) which are as follows: (a. the right of information (article 13), b. the right of access (article 15), c. the right to rectification (article 16), d. the right to erasure “right to be forgotten” (article 17), e. the right to restriction of processing (article 18), f. the right to data portability (to receive your personal data in a structured and commonly used format – article 20 where applicable) and g. the right to object (article 21) which applies to certain data processing activities

  • These rights shall be exercised free of charge for you by sending a relevant letter to the Data Protection Office of ICAP Bulgaria EAD:  51B Bulgaria Blvd. fl.5, office 14, 1404 Sofia Bulgaria, +359028014100 or via e-mail to
  • Alternatively you may also visit our Subject Access Request page on our website [SAR Form online]. You can also submit your request in writing using the form in Appendix 1, sending the request to:
  • In case however the aforementioned rights are exercised excessively and without good cause thus causing us administrative burden, we may charge you with the cost related to the exercise of the respective right.
  • In case you exercise any of your rights, we will take all appropriate measures available for the satisfaction of your request within thirty (30) days following the receipt of the relevant request. We may either inform you on the acceptance of your request or on any objective grounds that hinder the processing of your request.
  • Notwithstanding the above, you may at any time object to the processing of your Personal Data, by withdrawing your consent (article 7, par. 3 of the GDPR 679/2016) by sending a letter to the Data Protection Office of ICAP CRIF EAD: 51B Bulgaria Blvd. fl.5, office 14, 1404 Sofia Bulgaria, or via e-mail to This right applies only in cases where the lawful basis for the data processing is the consent of the Data Subject.

8. Data Processing by ICAP CRIF
In some instances, our clients provide their business data, such as customer, supplier or third parties’ data – which may contain personal data (who may refer to individuals or companies) – within the framework of provision of our services. In such cases, ICAP CRIF shall operate as the “Processor” of the personal data, which are included in the said business data. Consequently, in those cases different provisions of the GDPR 679/2016 shall apply, with which we comply.
Additionally, ICAP CRIF applies throughout the data processing procedure, the appropriate technical, physical, and administrative security measures for the protection and security of the personal data from loss, misuse, damage or modification, unauthorised access and disclosure, in compliance with article 32 of the GDPR 679/2016, in order to ensure the appropriate security level against those risks. Those include, among others, as the case may be: a) application of encryption protocols b) the ability to ensure confidentiality (article 90 GDPR 679/2016), the integrity, availability, and resilience of processing systems and  services on an ongoing basis, c) the ability to restore the availability and access to personal data in a timely manner in the event of a physical or technical incident, d) a process for regularly testing, assessing and evaluating the effectiveness of technical and organisational measures for ensuring the security of the processing. Moreover, ICAP CRIF shall take measures so as to ensure that any physical person acting under the authority of the data controller or of the processor, who has access to personal data, shall not process those data except on instructions from the data controller and limits access to your personal information to authorised employees.
Indicative security measures applied by ICAP CRIF are as follows:
● ICAP CRIF has been awarded with ISO 27001/2013 Certification
● ICAP CRIF maintains a dedicated information security team that plans, implements and provides surveillance of our information security program
● The company controls the security and functionality of its products and services before they are introduced to the Internet, for any vulnerabilities in technology
● The company performs ongoing infrastructure checks to detect weaknesses and potential intrusions, vulnerabilities in systems etc.
● The company uses https protocols for secure and encrypted client communication with ICAP CRIF
● The company uses the open standard protocol to access Lightweight Directory Access Protocol (LDAP) directory services and uses encrypted passwords
● The company uses a Secure Sockets Layer (SSL) certificate to create an encrypted connection between the web server and the Client’s browser
● The company protects its Web Sites by presenting a Web Application Firewall and an IDS/IPS Firewall in-front of the Web Servers
● The company operates an ISMS – Information Security Management System to reduce Cyber-Security Risks.

9. Profiling
We use the information we obtain to produce scores and ratings such as ICAP CRIF’s Failure and Delinquency Scores, ICAP CRIF’s Maximum Credit etc. We may also carry out customized profiles for our customers. We use highly developed scoring models and algorithms, based on previous similar circumstances, adverse events and economic forecasts to produce a score.
We recommend to our customers to interpret and use our scores by their own standards. Our customers may choose to use our scores individually or combine the scores with other information available to them. Their decision making will be based around whether to insure or market to, extend credit, acquire, trade or partner with a business entity. Our scores predict the probability of default and/or bankruptcy whether a business is likely to continue trading, pay its bills on time, receive credit, whether they would be likely to purchase a product or service, where they benchmark within their industry or whether they are subject to any specific risks. We do not make any decisions for an organization – nor do we maintain blacklists and we do not encourage our customers to decide whether to trade with an organization.

10. Submission of Complaint – Appeal
● For any issue regarding the processing of your personal data, you may contact us via e-mail at,
● Moreover, you shall always be entitled to contact the Commission for Personal Data Protection, which may accept the submission of relevant complaints in writing at its protocol in its offices 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592 or by e-mail ( in accordance with the instructions indicated on its website.
● If you no longer wish to receive newsletters from ICAP CRIF, please send an e-mail by visiting the link ‘Newsletter’ at ICAP CRIF Web Site or follow the unsubscribe instructions included in each relevant email/communication.

11. Amendments
This policy may be renewed from time to time, due to amendments to the related legislation or change to the corporate structure of ICAP CRIF. Thereby, we encourage the Clients to periodically visit this site so as to be informed regarding recent information of privacy practices. In any case, the Clients may be informed by e-mail or a notice in our Website regarding any amendments to this policy.

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